Customer service is an integral part of your brand. Our team monitors, maintains, and actively curates all customer reviews within 24 hour response times. Guest reviews can benefit your public relations efforts if managed properly. They can even boost new business. We will send all chosen content to you before posting to ensure accuracy and brand consistency. We are well-versed in crisis mode situations and equipped with the tools to resolve pending issues with disgruntled guests or employees.
After 60 years of combined experience, our team is endowed with the proper creative tools and expertise to make a proper impact in your industry.
No matter the nature of the review, we will respond to ensure customer satisfaction and better engagement with your clientele.
We will always be checking for new reviews so we boost customer satisfaction and service. This goes for all digital avenues including social media.
Before any response gets posted to your digital and marketing outlets, we will check with you to ensure brand consistency.
We will ensure that every piece of content maintains your brand's voice. No response will be posted unless it adheres strictly to our client's standards and public image.
In a crisis management situation, our team is well prepared to work around the clock to clean up the mess. We have plenty of experience helping clients rise out of the ashes from difficult situations.
We understand not every review is going to be glowing. To give your potential clientele an accurate picture of who you are, we handle negative reviews with appropriate responses or removal.